JCurve

By Reymar in Customer Stories Customer Stories | 3 minute read

Meet a fellow cloud solutions provider our of Australia who trusted Cazoomi with their integration stack. To us, being acknowledged and trusted by someone who knows A LOT about cloud solutions is the highest praise.

Meet a fellow cloud solutions provider our of Australia who trusted Cazoomi with their integration stack. To us, being acknowledged and trusted by someone who knows A LOT about cloud solutions is the highest praise.

Background

JCurve Solutions offers a wide range of business software solutions that empower their customers to streamline business processes. The software helps business operations become efficient and cost-effective.

JCurve’s ERP business management solutions ensure that businesses focus on overall profitability. They provide clarity of information and business intelligence that helps any businessman make agile decisions. They bring together real-time information and SaaS technology, the JCurve ERP, and NetSuite to help provide the right reporting and cross-platform visibility. This helps businesses access important data anywhere, anytime.

Opportunity

As a player in the software industry, JCurve needs an integration solution that works seamlessly. They cannot afford glitches — how would that look to their clients who rely on them for software solutions?

JCurve and other software companies know they can rely on SyncApps by Cazoomi because they can:

  • Get the latest updates from your warehouse, inventory, sales, and marketing records in a one-stop integration dashboard.
  • Automate key business tasks for efficient and accurate inventory, marketing, and finance management.
  • Provide the foundation to run vital business processes, for start-ups and companies of all sizes.
  • Stop relying on spreadsheets that are prone to errors.
Challenge

JCurve uses both Zendesk and NetSuite. Thus, they needed a solution to improve their sales and to support data flow and streamline their support operations.

Quite a tall order, right?

Especially since they need daily sync between Zendesk and NetSuite.

Solution

For JCurve, the best solution is the deployment of a real-time integration process between NetSuite and Zendesk. Using SyncApps as their core integration platform, they can accommodate requirements in the fastest possible time. They also get the flexibility needed to streamline their support process

Let’s take a closer look at how JCurve uses the Zendesk for NetSuite integration:

Zendesk for NetSuite

Integration modes for any use case: Zendesk Ticket to NetSuite Case (One-way ticket sync) | NetSuite Case to Zendesk Ticket (One-way ticket sync) | Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket | Do not sync Zendesk Ticket to NetSuite.

  • JCurve Zendesk Ticket is synced to NetSuite Case and updates from Zendesk Ticket will always be synced to NetSuite Case.
  • Also, they can sync their NetSuite Contacts or Customers to Zendesk Users. This way, the support staff has access to each customer’s history and knows exactly how to help them. This is the level of personalized services that today’s customer demands!
JCurve Zendesk Ticket is synced to NetSuite Case

JCurve also uses the NetSuite Token-Based Authentication. Type for NetSuite Username and Password will still function if in use. However, NetSuite recommends using TBA as it has the following benefits.

  • Can have 5 concurrent API requests
  • No password expiration issues
  • Two Factor Authentication usage
Key Outcomes
  • Improved sales to support data flow
  • Streamlined support operations
  • Support comments sync in real-time with dashboard reporting metrics
  • Their customers get better, faster and more personalized support.