JIRA SyncApps for Microsoft Parature Being Used by The National Center for Biotechnology Information for Support and Development
The National Center for Biotechnology Information (NCBI), a national resource for molecular biology information which is a part of the United States National Library of Medicine (NLM) at the National Institutes of Health (NIH), utilizes Cazoomi SyncApps integration – JIRA for Microsoft Parature.
About NCBI
Established on November 4, 1988 is the NCBI that seeks to develop new information technologies that could help in the perception of fundamental molecular and genetic processes that regulate health and disease. To be more specific, they are in charge with the creation of automated systems for analyzing and storing information about molecular biology, biochemistry and genetics. By the research and medical community, they simplify the use of the databases and software. Then, with parallel efforts, they are able to gather biotechnology information nationally and even internationally performing research through advanced methods of computer-based information processing for the analyzation of the structure and function of biologically significant molecules.
How does the NCBI uses JIRA for Microsoft Parature SyncApps integration?
By Atlassian is its issue and project tracking tool, JIRA. It allows you to track issues, stories, project tasks and any other kind of unit of work through a predefined workflow. With JIRA, you can have it customized depending on your team’s specific requirements. Talking about tracking, JIRA does a great job about it via detailed, custom reports and dashboards. Also, it enables collaboration through mentioning, formatted commenting and sharing issues via email making the works of every individual visible to the whole team, putting all of the members at the same page throughout a specific project, release or set of tasks. JIRA is also being used in software development, feature implementation, bug tracking, agile project management and service desk ticket tracking.
On the other hand, Microsoft’s Parature is a cloud based customer service solution that does empowers brands and organizations to carry out consistent care at any time through the combination of self-service, knowledge management, and multi-channel engagement. It can be easily customized to support specific business needs. Parature does foster productivity of an employee through quick access to stable and structured information, empowers consumers with smart and managed self-service available 24/7 and delivers consistent engagement at any means of support.
With Cazoomi SyncApps, integrating JIRA with Parature from Microsoft made possible. This specific integration enables your support agents working in Parature collaborate with developers working in JIRA in real-time. Compatible with JIRA Server 4.0 – 7.0.0, it does the following
- sync Parature ticket to JIRA issue
- sync Parature ticket fields update after JIRA issue is created
- sync JIRA issues status back to Parature
- Custom field mapping between Parature and JIRA
- Sync Parature comments and attachments to JIRA
- Sync JIRA comments to Parature in real-time with minute(s) scheduling featuring
NCBI uses this specific syncapp to integrate the 2 systems for support and development. Such processes are as follows:
- retrieve tickets from Parature
- sync Parature tickets to JIRA
- retrieve tickets from JIRA
- sync JIRA issue updates to Parature
If you wish to have this JIRA for Parature from Microsoft integration, check out http://support.cazoomi.com/hc/en-us/articles/204089865-Parature-to-JIRA-real-time-sync-timing.
You can find this at https://marketplace.atlassian.com/plugins/com.cazoomi.syncapps.parature_jir…
What you’ll be seeing when you are to configure your sync profile for this specific integration are:
Looking for another integration such as MailChimp for Salesforce? Check this out.http://support.cazoomi.com/hc/en-us/articles/204089255-MailChimp-for-Salesforce-Integrated.
If you get to encounter any snags, contact us at [email protected].
