Nowadays, there are a lot of means for customer support to assist customers around your business’ products or services. Phone call, email, social media, chat and more. But to a startup, small business or even large enterprise, with just a few support folks, handling a bunch of customers can be a challenge. That’s why support apps were created.
One of the existing support platforms that enables these types of businesses today is Zendesk. This company was made possible by three friends who made use of an old kitchen door as a desk in a Copenhagen loft with the goal of providing a software that can give solution to customer support challenges. Up until now, Zendesk has grown a lot with more than 60,000+ businesses relying on its customer support software.
What sets Zendesk apart from its competitors? Well, they have set their service with standards such as being genuine, attentive to customers and keeping their software beautifully simple. Beautifully simple so as to make handling customer service truly simplified.
If you aren’t sure if you’re needing a new support platform, they suggest to evaluate yourself with these following questions.
Why you’re looking for this customer service solution? Is it because you want to keep in touch with your customers or simply wanting a solution that you think can grow with your business?
When was the last time you said to yourself that you’re needing this customer service solution? About that time when you are likely to contact your customers?
Who do you think can take over this function? Having support representatives, community manager, product manager or social media manager?
If you have reasonable answers for the questions above, then you might be needing Zendesk. It lets you get more personal in performing your customer service. Support through inbound ticket requests from your customers from email, web, social, phone or chat, knowledge base where you can create interactive support articles making it easier and stress-free for your customers to have the solution they are searching for. The best way to develop customer relationships.
Zendesk also integrates with many of the best in class CRM solutions. Well, it doesn’t fail in tracking and managing customer cases which were it was primarily designed so if you need to get Zendesk to talk to other systems then take a look on the Zendesk Apps Marketplace to see if your software is on the list they talk to.
Using NetSuite as your CRM of record? See here…
